The time a customer or visitor spends waiting to be served is an extremely important point in building the image of your business. In this sense, avoiding queues is one of the key factors to create a positive experience.
For condominiums and parking lots, this is an extremely important factor. The delay to park or to be served generates great inconvenience and can compromise the image of the establishment. Likewise, long queues and crowds at the reception can be a security risk.
Therefore, to facilitate the operation in these spaces, it’s necessary to adopt solutions that speed up the service in order to avoid queues, ensuring the satisfaction of visitors and customers and facilitating the operation.
Why has avoiding queues become so important?
Long and slow queues are a problem that affects different sectors. Currently, there has been a growth of companies and organizations interested in preventing them from occurring, due to some factors, such as:
- The queues are harmful to the image of the establishment: Whether in a market or in a condominium, people lose interest in entering, because it shows an image of lack of organization and that, there, they will lose time. If a person is going to visit a property and is faced with long queues to be able to access the condominium, they can give up the deal at that very moment.
- Queues can lead to setbacks: It’s not uncommon for people to be late for appointments and who cannot wait long in queues. In many cases, this can lead to verbal aggression and insults to the attendants and even widespread quarrels among people waiting to be attended.
- Queues can be a security risk: In places with a lot of people, it’s more difficult to carry out accurate monitoring. Therefore, in environments with many queues, security incidents are more likely to occur.
Here are some tips on how to avoid queues at your condo and parking!
1. Use access management software
Having a system for access management helps a lot to reduce queues. This is because, with software, it’s possible to streamline the service and maintain a database of records of people who have already been in your condominium or parking lot.
That way, it’s not necessary to collect all the information from visitors every time they want to access your facilities. Just ask for the ID number, and you will have all the necessary information.
In fact, this is a recommended method to increase the security of your space, since you will have the history with the day and time of entry and exit of each visitor. So, in the event of an incident, you will know exactly which people were present.
2. Investigate your records and create estimates
What days and times do you have the greatest flow in your condo and parking? If you don’t know how to answer that question, you need to analyze your records to find out. This information is very important for you to be able to identify peak periods and thus seek solutions to avoid queues.
Once you have this information, you can dimension the equipment and assess the need to temporarily relocate employees to attendance.
3. Use technology
Technology and innovation are essential in improving the quality of attendance. Currently, there are different solutions on the market that can help you considerably to avoid queues at your condo and parking.
Among them, the most effective is express access technology. With it, it is possible to grant access permissions through virtual invitations. Everything is done through the smartphone, without the need for queues or face-to-face service.
It works as follows: the host sends a digital invitation to the guest by cell phone, stipulating the day and time when he will have access to the facilities. On the day of the visit, it is enough for the guest to use their smartphone with the invitation in self-service terminals, turnstiles, etc. to release access.
The host receives a notification when the guest uses the invitation, which helps to ensure security and control.
There is also the option to register a password or use other security features present on the smartphone, such as biometrics, facial recognition, etc. Thus, it’s possible to guarantee that only the invited person will have access to the condominium and parking.
It is worth remembering that the biometrics used is the one present in the personal smartphone of each guest. This technology, when used in solutions in common use, can bring risks to the health of users.
Count on Access Run to avoid queues
Access Run developed the world’s first express access. With this solution, your digital and universal access is completely managed by your cell phone! Invite people, manage your employees and learn about your dependents’ movements in real-time, with the highest control and security, all remotely in the palm of your hand.
Now that you discover some tips to avoid queues, here are 4 tips to improve security in your condo.